GENERAL CONDITIONS

TERMS OF USE - WARRANTY - PRIVACY

VERY IMPORTANT:

Due to the crisis caused by the COVID-19 coronavirus, we recommend that you read this shipping information before placing your order.

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IDENTIFYING DATA

In compliance with the reporting obligations contained in Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, we declare the www.vapvip.com website (hereinafter VapVip):

VapVip Europe S.L.

C/ Jerez 14 Bajo, 09006 Burgos (SPAIN)

Tfno: 947022231

NIF: B09590241

Contact email: [email protected]

To contact vapvip.com, you can use the above postal address as well as the email [email protected]

Also we offer you this Contact Form

TERMS OF USE:

You must make sure that the purchase of the products is legal in your country. We are not responsible for the products retained by the laws of each country.

• Shipments are done daily at 16:30

• Orders placed by 16:00 will be shipped the same day. Orders placed after 16:00 will be shipped the next day.

• No shipments are done on Saturdays or Sundays, so those orders that are made Friday evening will be shipped the following Monday.

• Here you can see the complete shipping conditions.

• The warranties only cover manufacturing defects but not normal wear or misuse.

• Batteries, along with atomizers, liquids and all spares are considered consumables.

• The atomizers have a limited life depending on the intensity of use and method of vaping, the treatment received and the use of aggressive liquids and other factors.

• Batteries and chargers could be affected by changes in voltage or when connected improperly, and become non-functional.

• Concerning all these factors, the customer has 24 hours from reception of the goods to notify VapVip about product malfunctions. After this time it is understood that the customer is satisfied with the products received.
• It is very important not to discard any product that may be defective, since to cover it as a guarantee it must be sent to our warehouse. We can also ask you to send us a photo if the product is of low value.

RETURN POLICY

• The return of any product purchased in VapVip.com must be previously communicated by e-mail, attaching the invoice and the reason for the return. Our staff will contact you to arrange the return and facilitate the necessary steps.

• Items may be returned within a period of 14 days from the date of delivery of the order, provided that the material is packed and sealed as sent.

• In these cases the customer assumes the delivery charges.

• Any material that is to be returned, must be in its original packaging, sealed and in perfect condition, then it will be reviewed by our department of customer service to manage the return by means of a coupon for the purchase price in a maximum of seven days from receipt of shipping.

• If the customer cancels a confirmed order when it has already left VapVip facilities to its destination, or he does not accept the package on arrival, VapVip may demand payment of freight costs incurred.

• For hygiene reasons, returns on consumables such as atomizers, clearomizers or spare parts are not supported if these have been unsealed.

• Any concerns shall be duly notified to the client over any warranty or return process, as always within our policy of total customer satisfaction.

• Refunds for returns of products will always be made through a coupon for the purchase price.

• It is very important not to discard any product that may be defective, since to cover it as a guarantee it must be sent to our warehouse. We can also ask you to send us a photo if the product is of little value.

REGISTRATION AND USE OF PASSWORD

• In creating an account, the user is responsible for providing true and lawful information. As a result of this registration, the user is issued a password, pledging to make diligent and confidential use of it.

EXCLUSION OF WARRANTIES AND LIABILITY

• VapVip warns that the use of any device in our shop can put your health at risk. Having made this warning, users assume full responsibility for the use of these devices.

• VapVip is not liable under any circumstances for damages of any nature that may occur, including but not limited to errors or omissions in the content, non-availability of the portal or the transmission of viruses or malicious or harmful content, despite having taken all the necessary technological measures to prevent it.

MODIFICATION OF WEBSITE

• VapVip reserves the right to make unannounced changes it deems appropriate in its website. It may change, delete or add content and services provided through the same as the way in which they are presented or located on the web.

LINKS

• In the event that VapVip contains links or hyperlinks to other websites, VapVip does not exercise any control over such sites and content. In any case VapVip will not assume any responsibility for the content of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, validity or constitutionality of any material or information contained in any such links or other Internet sites. Also the inclusion of external links does not imply any type of association, merger or partnership with the entities connected.

RIGHT OF EXCLUSION

• VapVip reserves the right to refuse or withdraw access to the website and/or services offered without notice, on its own or through a third party. Users who violate these Terms and Conditions of Use .

MODIFICATION OF THESE TERMS OF USE

• VapVip may change at any time the terms of use here, to be duly publicized herein. The validity of these conditions shall be according to their exposure and are valid until further altered and duly published.

PRIVACY:

DATA PROTECTION

• According to the Organic Law 15/1999 of December 13, Protection of Personal Data and its subsequent development regulation RD 1720/2007 of December 21, VapVip reports the existence of automated files whose personal data purpose is the maintenance of the contractual relationship and informs customers and users. The data have been duly registered with the Spanish Agency for Data Protection as stipulated in the law on behalf of VapVip SC.

DATA COLLECTION

• When collecting personal data entered via the contact form and request for information, VapVip files will incorporate them duly registered and they will be used for the sole purpose of informing and interacting with the user, giving the user the permission to do so by express acceptance of the above in the present data protection conditions clearly accessible via the web- VapVip.

SECURITY AND DATA TRANSFER

• VapVip adhere to the mose appropriate registered personal data security measures and organizational techniques and work in accordance with applicable law to protect them from loss, misuse, alteration, unauthorized access and theft of data.

• Except the data strictly necessary for delivery to transport companies, VapVip does not contemplate the transfer of data to third parties under any circumstances at present. In the event of a change in this policy, the previous shall be augmented to include the relevant clauses in these terms of protection of personal data.

RIGHTS OF HOLDERS OF DATA

• The user who has consented to provide personal data to VapVip may at any time exercise their rights of access, rectification, cancellation and opposition of their data as legally established, by writing to the email : [email protected], stating the reason for their request and attaching a copy of their identity document .

• The user may also, at any time request removal from lists used for sending commercial information through the account: [email protected]

MODIFICATION OF PRIVACY POLICY

• The policy of protection of personal data as defined herein may be modified at any time by VapVip to adapt to legislative changes or any criteria that according to VapVip can lead to improvements in the implementation of the security, confidentiality and treatment of personal data.

USE THE BLOG:

• VapVip provides access to a wide variety of information, services, programs and data (hereinafter "content") on the Internet from VapVip or its licensors, which the user can access. The user assumes responsibility for the use of the blog, Vapvip being detached from these social media.

• The user undertakes to make appropriate use of content and services (such as blog services, chat, discussion forums or newsgroups) that VapVip offers through its website and by way of example but not limited to, not use them to:

1. Perform activities that are illegal or contrary to good faith and public order;

2. Disseminate content or propaganda that is racist, xenophobic, pornographic, illegal, apologetic of terrorism or against human rights;

3. Cause damage to the physical and logical systems of VapVip, its suppliers or third parties, introduce or spread computer viruses or any other hardware or software capable of causing damage;

4. Try to access and use the email accounts of other users and modify or manipulate their messages.

• VapVip reserves the right, but not the obligation, to remove any comments and contributions that fail to respect the dignity of any person, that are discriminatory, xenophobic, racist , pornographic, offensive to youth or childhood, the order or public safety or that, in its opinion, are not suitable for publication.

• In any case, VapVip not be liable for any opinions expressed by users through the blog, forums, chat rooms or other participation tools.

Warnings

Your safety vaping is the most important thing, so please read these warnings carefully

DISCLAIMERS:

• The use of this page is prohibited for people under 18 years old.

• The sale of electronic cigarettes and e-liquids to people under 18 years old is prohibited by law
  These products are not recommended for use during pregnancy and lactation.

• Keep all products away from children and pets.

• The e-liquid may contain nicotine (see warnings and information below)

• There is no evidence that electronic cigarettes are effective to cure addiction to nicotine products and therefore, our products are not intended to be used as a therapeutic alternative for nicotine dependence, they are intended for recreational purposes only.

• If you want to take steps to quit smoking, please consult your doctor.

• We do not sell medical products, and we are not a pharmaceutical company.

• If you have any disease before using any product please contact your doctor.

• You must make sure that the purchase of the products is legal in your country. We are not responsible for the products retained by the laws of each country.

NICOTINE WARNINGS:

• Nicotine, in sufficient concentration, is a powerful poison that can kill by ingestion, inhalation or contact with skin or mucous membranes.

• We never recommend higher concentrations than 18mg / ml nicotine to vaping or to manipulate.

• The use of nicotine involves serious health risks: It should not be used by people with known sensitivity or allergy to nicotine, with disease and/or heart disease or blood pressure problems. Consult your doctor if in doubt.

• Nicotine in any form is highly addictive.

• Its use is prohibited by law for children under 18 years and should not be used during pregnancy or breastfeeding.

• In case of ingestion, seek medical advice immediately.

• The amount of nicotine in an electronic cigarette or a bottle of e-liquid, despite being small, if ingested by a small child could cause serious harm to their health, even death.

• In case of ingestion seek medical attention immediately.

• In case of contact with skin or mucous membranes, flush with plenty of water and seek medical attention.