GENERAL CONDITIONS

TERMS OF USE - WARRANTY - PRIVACY

IDENTIFYING DATA

In compliance with the reporting obligations contained in Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, we declare the www.vapvip.com website (hereinafter VapVip):

VapVip Europe S.L.

C/ Jerez 14 Bajo, 09006 Burgos (SPAIN)

Tfno: 947022231

NIF: B09590241

Contact email: info@vapvip.com

To contact vapvip.com, you can use the above postal address as well as the email info@vapvip.com

Also we offer you this Contact Form

ADVERTENCIAS PREVIAS:

The use of this page is prohibited to minors under 18 years of age.
Sale of electronic cigarettes or e-liquids to minors under 18 years of age is prohibited by law.

VERY IMPORTANT: “IF YOU DON'T SMOKE, DON'T VAPE”:

Nicotine addiction is a serious matter, if you don't have this addiction... congratulations!! Forget about vaping, electronic cigarettes and tobacco and have a happy and healthy life. This is not a fad, it is a method of reducing the harm caused by smoking. It is just a substitute, which has wonderful potential to become a real therapy, to eliminate smoking.

Although it is at least 95% less harmful than smoking(*), vaping is not without risk. The e-liquid for vaping is composed of pharmaceutical grade propylene glycol (PG) and vegetable glycerin (VG), as well as food aromas, which are harmless substances in food, but there is not enough information about the damage they could cause in the long term. when inhaled in vapor form.

(*) Underpinning evidence for the estimate that e-cigarette use is around 95% safer than smoking

GDPR PRIVACY POLICY*:

*General Regulation on Data Protection

As your privacy is important to VapVip with this privacy statement we want to explain what kind of personal information we collect from our users and how do we use it.

This page is only for adults over 18 years of age: BY LAW, minors will not be able to register as users even with the prior consent of their parents or guardians.

In VAPVIP we respect and take care of the personal data of our users. As a user you should know that your rights are guaranteed.

We have strived to create a safe space and that is why we want to share our principles regarding your privacy:

• We never ask for personal information unless it is really necessary to provide the services we offer.
• We never share personal information about our users with anyone, except to comply with the law.
• We never use your personal data for a purpose other than that expressed in this privacy policy.

This Privacy Policy may vary depending on legislative requirements or self-regulation, so users are advised to visit it periodically. It will be applicable in case the users decide to fill out any form of any of their contact forms where personal data is collected.

VAPVIP has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

• Identity of the Responsible: VapVip Europe SL
• Commercial name: VAPVIP
• NIF / CIF: B09590241
• Email: info@vapvip.com
• Activity: Sale of Vaping Products.

For the purposes of the provisions of the General Data Protection Regulations cited above, the personal data that you send us through the web forms, will receive the data treatment of "Users of the web and subscribers".

For the treatment of data of our users, we implement all the technical and organizational security measures established in the current legislation.

PRINCIPLES THAT WE WILL APPLY TO YOUR PERSONAL INFORMATION

In the processing of your personal data, we will apply the following principles that meet the requirements of the new European data protection regulation:

• Principle of legality, loyalty and transparency: We will always require your consent for processing your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
• Principle of data minimization: We are only going to request strictly necessary data in relation to the purposes for which we require them. The minimum possible.
• Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those inactive records for a considerable time.
• Principle of integrity and confidentiality: Your data will be treated in such a way that an adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of the data of our users by third parties.

HOW WE HAVE OBTAINED YOUR DATA?

The personal data that we treat in VAPVIP comes from:

• Subscription form to the newsletter
• Registration form to the web

WHAT ARE YOUR RIGHTS WHEN YOU FACILITATE US YOUR DATA?

Anyone has the right to obtain confirmation on whether VAPVIP is treating personal data that concerns us, or not.

Interested persons have the right to:

• Request access to personal data concerning the interested party
• Request rectification or deletion
• Request the limitation of your treatment
• Oppose the treatment
• Request the portability of the data

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. VAPVIP will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As interested, you have the right to receive the personal data that concern you, that you have given us and in a structured format, of common use and mechanical reading, and to transmit them to another data controller when:

• Treatment is based on consent
• The data has been provided by the person concerned.
• The treatment is carried out by automated means.

By exercising your right to the portability of data, you will have the right to have personal data transmitted directly from responsible to responsible when technically possible.

Interested parties will also have the right to effective judicial protection and submit a claim to the supervisory authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.

ON WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

When a user logs in to this website for example to comment on a post, send an email to the owner, subscribe or make a contract, is providing personal information for which VAPVIP is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by VAPVIP, only as described in the Legal Notice and in this Privacy Policy.

In VAPVIP there are different systems for capturing personal information and I treat the information provided by interested persons with the following purpose for each capture system (forms):

• Content subscription form: In this case, we request the following personal information: Name, Surname, Email, IP Address, to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when making the subscription. Within the web there are several forms to activate the subscription. The electronic bulletins or newsletter are managed by Mailchimp. We inform you that the data you provide us will be located on the servers of Mailchimp (provider of VapVip Europe SL) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, whose information is available here , approved by the European Committee for Data Protection.
• Registration form for blog comments: To comment on the blog posts, the user is required to register using this form. In this case, we request the following personal information: Name, Email, IP Address, Once registered, the user can make as many comments as he / she wishes and give an answer about the previous ones. We inform you that the data you provide us will be located on the servers of Professional Hosting (provider of VAPVIP) within the EU.

There are other purposes for which we treat your personal data:

• To ensure compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
• To support and improve the services offered by this website.
• We also collect other non-identifying data obtained through some cookies that are downloaded to the user's computer when browsing this website, which is detailed in the cookie policy.
• To manage social networks: VAPVIP can have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of VAPVIP, will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user of VAPVIP. Your data will be treated with the purpose of correctly managing your presence in the social network, informing about activities, products or services of VAPVIP. As for any other purpose that the regulations of social networks allow. In no case we will use the profiles of followers in social networks to send advertising individually.

In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, VAPVIP will be responsible for the processing of data corresponding to users of the website and subscribers.

VAPVIP does not sell, rent or give personal data that can identify the user, nor will it in the future, to third parties. However, in some cases collaborations can be made with other professionals, in those cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest safety standards.

SUBMISSION OF EMAIL MESSAGES FOR EFFECTS OF CONTACT

A special case of data processing in VAPVIP, refers to the email messages that users send in order to contact us. Users can ask questions about the contents published on the web, send suggestions or any other purpose.

Although there is no data capture form, for contact purposes, users can send emails. For this purpose, VAPVIP uses the e-mail system of the Prestashop platform. The messages of users for this purpose are stored in your account www.vapvip.com and the corresponding data (e-mail and name) under the privacy policy described here.

The data stored in the user account of our website is neither transferred nor shared with anyone; and you can exercise your legal rights, as specified in this privacy policy.

LEGITIMATION FOR THE PROCESSING OF YOUR DATA

The legal basis for the treatment of your data is: consent.

To contact or make comments on this website, consent is required with this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

DATA CATEGORY

The categories of data that are treated are identifying data.

Specially protected data categories are not treated.

HOW LONG WILL WE KEEP YOUR DATA?

The personal data provided will be preserved:

Until the removal is requested by the interested party.

WHAT RECIPIENTS WILL THEY COMMUNICATE YOUR DATA?

We guarantee that we will only communicate your data to third parties that are strictly necessary for the treatment and shipping of your purchases in VAPVIP.

We will never give data to third parties for use in advertising or any other use.

NAVIGATION

By browsing https://www.vapvip.com you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that may not be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

Google analytics

SECRET AND SECURITY OF DATA

VAPVIP is committed to the use and treatment of the personal data included by users, respecting their confidentiality and using them with the purpose thereof, as well as complying with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.

VAPVIP can not guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

Regarding confidentiality processing, VAPVIP will ensure that anyone who is authorized by VAPVIP to process customer data (including its staff, partners and providers), will be under the appropriate duty of confidentiality (either a contractual duty or legal).

When a security incident occurs, realizing VAPVIP shall notify the Customer without undue delay and shall provide timely information regarding the Security Incident as when the customer knows or reasonably request.

ACCURACY AND TRUTHFULNESS OF DATA

As a user, you are solely responsible for the accuracy and correctness of the data you submit to https://www.vapvip.com, exonerating VAPVIP from any responsibility in this regard.

Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide complete and correct information in the contact or subscription form.

ACCEPTANCE AND CONSENT

The user declares to have been informed of the conditions regarding protection of personal data, accepting and consenting to the treatment thereof by VAPVIP in the manner and for the purposes indicated in this privacy policy.

REVOCABILITY

The consent given, both for the treatment and for the transfer of data of the interested parties, is revocable at any time by communicating it to VAPVIP in the terms established in this Policy for the exercise of the ARCO rights. This revocation will not be retroactive in any case.

CHANGES IN THE PRIVACY POLICY

VAPVIP reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In these cases, VAPVIP will announce on this page the changes introduced with reasonable anticipation of its implementation.

COMMERCIAL MAILS

According to the LSSICE, VAPVIP does not perform SPAM practices, so it does not send commercial e-mails that have not been previously requested or authorized by the user. Consequently, in each of the forms available on the web, the user has the possibility of giving his express consent to receive the newsletter, regardless of the commercial information promptly requested.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, VAPVIP undertakes not to send communications of a commercial nature without properly identifying them.

TERMS OF USE:

You must make sure that the purchase of the products is legal in your country. We are not responsible for the products retained by the laws of each country.

• Shipments are done daily at 16:30

• Orders placed by 16:00 will be shipped the same day. Orders placed after 16:00 will be shipped the next day.

• No shipments are done on Saturdays or Sundays, so those orders that are made Friday evening will be shipped the following Monday.

• Here you can see the complete shipping conditions.

• The warranties only cover manufacturing defects but not normal wear or misuse.

• Batteries, along with atomizers, liquids and all spares are considered consumables.

• The atomizers have a limited life depending on the intensity of use and method of vaping, the treatment received and the use of aggressive liquids and other factors.

• Batteries and chargers could be affected by changes in voltage or when connected improperly, and become non-functional.

• Concerning all these factors, the customer has 24 hours from reception of the goods to notify VapVip about product malfunctions. After this time it is understood that the customer is satisfied with the products received.
• It is very important not to discard any product that may be defective, since to cover it as a guarantee it must be sent to our warehouse. We can also ask you to send us a photo if the product is of low value.

RETURN POLICY

• The return of any product purchased in VapVip.com must be previously communicated by e-mail, attaching the invoice and the reason for the return. Our staff will contact you to arrange the return and facilitate the necessary steps.

• Items may be returned within a period of 14 days from the date of delivery of the order, provided that the material is packed and sealed as sent.

• In these cases the customer assumes the delivery charges.

• Any material that is to be returned, must be in its original packaging, sealed and in perfect condition, then it will be reviewed by our department of customer service to manage the return by means of a coupon for the purchase price in a maximum of seven days from receipt of shipping.

• If the customer cancels a confirmed order when it has already left VapVip facilities to its destination, or he does not accept the package on arrival, VapVip may demand payment of freight costs incurred.

• For hygienic reasons, we do not accept returns of consumable products, such as kits, atomizers, liquids, aromas or coils that have been unsealed.

• Any concerns shall be duly notified to the client over any warranty or return process, as always within our policy of total customer satisfaction.

• Refunds for returns of products will always be made through a coupon for the purchase price.

• It is very important not to discard any product that may be defective, since to cover it as a guarantee it must be sent to our warehouse. We can also ask you to send us a photo if the product is of little value.

REGISTRATION AND USE OF PASSWORD

• In creating an account, the user is responsible for providing true and lawful information. As a result of this registration, the user is issued a password, pledging to make diligent and confidential use of it.

EXCLUSION OF WARRANTIES AND LIABILITY

• VapVip warns that the use of any device in our shop can put your health at risk. Having made this warning, users assume full responsibility for the use of these devices.

• VapVip is not liable under any circumstances for damages of any nature that may occur, including but not limited to errors or omissions in the content, non-availability of the portal or the transmission of viruses or malicious or harmful content, despite having taken all the necessary technological measures to prevent it.

MODIFICATION OF WEBSITE

• VapVip reserves the right to make unannounced changes it deems appropriate in its website. It may change, delete or add content and services provided through the same as the way in which they are presented or located on the web.

LINKS

• In the event that VapVip contains links or hyperlinks to other websites, VapVip does not exercise any control over such sites and content. In any case VapVip will not assume any responsibility for the content of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, validity or constitutionality of any material or information contained in any such links or other Internet sites. Also the inclusion of external links does not imply any type of association, merger or partnership with the entities connected.

RIGHT OF EXCLUSION

• VapVip reserves the right to refuse or withdraw access to the website and/or services offered without notice, on its own or through a third party. Users who violate these Terms and Conditions of Use .

MODIFICATION OF THESE TERMS OF USE

• VapVip may change at any time the terms of use here, to be duly publicized herein. The validity of these conditions shall be according to their exposure and are valid until further altered and duly published.

USE THE BLOG and Reviews:

• VapVip provides access to a wide variety of information, services, programs and data (hereinafter "content") on the Internet from VapVip or its licensors, which the user can access. The user assumes responsibility for the use of the blog, Vapvip being detached from these social media.

• The user undertakes to make appropriate use of content and services (such as blog services, chat, discussion forums or newsgroups) that VapVip offers through its website and by way of example but not limited to, not use them to:

1. Perform activities that are illegal or contrary to good faith and public order;

2. Disseminate content or propaganda that is racist, xenophobic, pornographic, illegal, apologetic of terrorism or against human rights;

3. Cause damage to the physical and logical systems of VapVip, its suppliers or third parties, introduce or spread computer viruses or any other hardware or software capable of causing damage;

4. Try to access and use the email accounts of other users and modify or manipulate their messages.

• VapVip reserves the right, but not the obligation, to remove any comments and contributions that fail to respect the dignity of any person, that are discriminatory, xenophobic, racist , pornographic, offensive to youth or childhood, the order or public safety or that, in its opinion, are not suitable for publication.

• In any case, VapVip not be liable for any opinions expressed by users through the blog, forums, chat rooms, reviews or other participation tools.

Warnings

Your safety vaping is the most important thing, so please read these warnings carefully

DISCLAIMERS:

• The use of this page is prohibited for people under 18 years old.

• The sale of electronic cigarettes and e-liquids to people under 18 years old is prohibited by law
  These products are not recommended for use during pregnancy and lactation.

• Keep all products away from children and pets.

• The e-liquid may contain nicotine (see warnings and information below)

• There is no evidence that electronic cigarettes are effective to cure addiction to nicotine products and therefore, our products are not intended to be used as a therapeutic alternative for nicotine dependence, they are intended for recreational purposes only.

• If you want to take steps to quit smoking, please consult your doctor.

• We do not sell medical products, and we are not a pharmaceutical company.

• If you have any disease before using any product please contact your doctor.

• You must make sure that the purchase of the products is legal in your country. We are not responsible for the products retained by the laws of each country.

NICOTINE WARNINGS:

• Nicotine, in sufficient concentration, is a powerful poison that can kill by ingestion, inhalation or contact with skin or mucous membranes.

• We never recommend higher concentrations than 20mg / ml nicotine to vaping or to manipulate.

• The use of nicotine involves serious health risks: It should not be used by people with known sensitivity or allergy to nicotine, with disease and/or heart disease or blood pressure problems. Consult your doctor if in doubt.

• Nicotine in any form is highly addictive.

• Its use is prohibited by law for children under 18 years and should not be used during pregnancy or breastfeeding.

• In case of ingestion, seek medical advice immediately.

• The amount of nicotine in an electronic cigarette or a bottle of e-liquid, despite being small, if ingested by a small child could cause serious harm to their health, even death.

• In case of ingestion seek medical attention immediately.

• In case of contact with skin or mucous membranes, flush with plenty of water and seek medical attention.