From VapVip, we inform all our customers that, since March 16, our Online Sales Service will continue to work normally, except for the collection in physical store that is temporarily canceled.
Carriers and couriers are currently delivering orders fairly reliably, although this last point we cannot guarantee 100% in all territories in the future, because it does not depend on us.
After yesterday's appearance by the President of the Government of Spain and today's press conference, we inform our customers that our online store and the delivery of orders will continue to function normally as usual.
Please note that delivery times may be somewhat longer than normal.
We would also like to acknowledge the great work and effort of all VapVip employees, who are playing an essential role in keeping everything running and in continuing in these difficult times to help people who have decided
change the tobacco habit for much healthier alternatives.
GOOD NEWS: We inform you that international shipments with DHL Express are working very well despite the circumstances and most shipments are being delivered in 24-48 hours. National shipments with MRW and Correos Express, are working quite normally and 94% of orders are being delivered in 24 hours.
LET'S NOT PANIC !: So far, although certain products are in short supply, we maintain a practically normal stock of most products in our warehouse.
Exceptionally, products imported from Italy and the UK are having some supply problems. Some Bases and Nicokits are also in short supply, although we have placed an important order that we hope will arrive in a few days to solve it and be able to supply the demands of our customers.
Regarding the orders prior to March 17 made by Correos (which we have already communicated that it temporarily canceled its service), we would like to comment that they are still blocked by Correos and we are waiting for them to be delivered or returned to us so that we can resend them by DHL and that those affected receive them as soon as possible. Although it is a totally foreign situation to us, we apologize and we assure you that we are working to solve it as soon as possible.
International shipments with DHL: DHL Express is maintaining delivery services around the world and for this they adapt operations in the affected countries:
- To respond to those recipients who do not want to sign on a scanner or on paper, from March 23, the option of unsigned delivery is temporarily activated on our On Demand Delivery (ODD) platform for all shipments addressed to individuals (B2C).
- DHL Express continues to operate worldwide, but due to the current situation with commercial flight restrictions, they have implemented alternative routes using their own global network of cargo aircraft. This measure allows to continue offering service, but affects some transit times, and there may be certain temporary adjustments.
No important news have been produced today, but we want to make a very special mention to the courier teams of DHL, MRW and Correos Express for the great work they are doing. Really, thank you very much for your effort: more than 90% of our shipments have been delivered in the stipulated time. With the current situation, this involves a lot of work and a lot of dedication.
In order to ensure that the deliveries of orders are made as quickly as possible, the deadline for the order to leave the same day has been brought forward to 18:00. In this way we are able to link better with the delivery routes in Spain.
Due to saturation of orders, delivery delays are occurring in certain areas. Delivery companies are limiting certain delivery areas. Please read the following information and make sure your area is not affected. We will try to update this information as it appears:
DHL Express continues to operate normally, except in areas closed by the Health Authorities.
Due to COVID-19 delays and cancellations are occurring in international deliveries by Post, so we have canceled this service.
03/18/2020: Correos has canceled these services. This is the statement that Correos has sent us:
"After the publication of Royal Decree 463/2020, of March 14, declaring the state of alarm for the management of the health crisis situation caused by COVID-19, the public company works to guarantee the provision of the Universal Postal Service as entrusted.
Therefore, Correos only provides the public postal service, for which it has implemented new organizational measures and action protocols, among which is the impossibility of collecting or admitting shipments that are not included within the aforementioned Universal Postal Service.
If necessary, Correos will adapt its operations again depending on the circumstances."
This is the list of delegations and postal codes, currently CLOSED from MRW due to COVID-19. Deliveries in the following postal codes are interrupted, so shipments will be held on platforms:
MRW Office: 00700 - BILBAO
Affected Zip Codes:
MRW Office: 00627 - IGUALADA
Affected Zip Codes:
08255-08280-08281-08282-08289- 08700-08710-08711-08712-08717- 08718-08719-08773-08779-08785- 08786-08787-08788-08789- 25214-25215-25216-25270- 25271-25750-25751-43421
MRW Office: 01408 - PADRON
Affected Zip Codes:
15282-15900-15910-15911-15912- 15914-15915-15916-15917- 15920-15928-15980-15981 -15982-15983-15984-15985 -36640-36645-36646-36647-36649
MRW Office: 00400 - ÁVILA
Affected Zip Codes:
All of Avila: 05001 to 05380
and the following: 40135-40145-40146-40460-40464- 40465-40466-40467-40468-40469-40496-47219
Correos Express continues to operate normally, with certain delays in some rural areas. Obviously, in the areas closed by the Health Authorities there are no deliveries.
We have taken all possible measures to reduce risks, both for our employees and for our clients; Our commercial and customer service team will continue to provide the usual telephone and online service from their homes. We have taken extreme measures of asepsis in our warehouse.
As for the stock of products, although we maintain a very well supplied warehouse, we begin to have some problem with certain imported products, if panic does not spread and the situation is stable, we have stock for about 2 months without problem, although there may be some products that become scarce.
We are facing a pandemic that continues to grow and that we must realize that it is in our hands to do what is necessary to prevent it from spreading further.
The vaping world cannot be oblivious to this situation. So we want to give you a series of recommendations to keep in mind.
Personal vaporizers should be more personal than ever and avoid contact with other people: Don't share your vaping device.
It is convenient to scrupulously wash the drip tips of our electronic cigarettes several times a day, since it is the part that is in contact with our mouth. You can use hot water and soap or disinfecting gels.
Regularly and several times a day use a disinfectant gel for your hands and the exterior parts of your vaping devices.
Avoid purchasing products from unreliable stores where the products are not properly sealed.
Do not buy or use second-hand vapers, although you can disinfect and clean them, at this time buying used electronic cigarettes is a risky activity.
Although there is evidence that propylene glycol (one of the main ingredients in e-cigarette liquids) has antibacterial and antiviral properties, vaping in no way protects against the spread of the Coronavirus COVID-19. What is clear is that smokers who switch to electronic cigarettes would definitely have a better prognosis, as smoking-related illnesses increase the severity of the disease.
We want to make a very special recognition for the health professionals, security forces and other professionals who are collaborating at the moment to guarantee our health, safety and the distribution of our products.
Lots of encouragement and happy vaping.